Everything about Nusuk.Answered.

1. Log in to the Nusuk app and choose the Rawdah permit service.
2. Pick a date and time from the available slots.
3. Complete your details. The permit becomes active once your information is complete.
4. If no slot is free, join the waitlist and confirm when you are notified.
5. To change a time, cancel the permit before it starts, then book again.

Good to know Your health status is checked through Tawakkalna, and you must book in advance.

Ask the assistant Official source

1. Open Nusuk Hajj (hajj.nusuk.sa) and tap Start Registration.
2. Create an account, upload your documents, then wait while your data is verified.
3. Choose your category, top up your eWallet, book a package and review your itinerary.
4. Packages come in All Inclusive, Shifting and Non-Shifting types, from 3 to 5 star stays.
5. Saudi residents applying inside the Kingdom register through the Nusuk app or nusuk.sa.
6. Sign contracts only with licensed companies listed on Nusuk.

Good to know Registering does not mean you are accepted. Only some countries are served each year, so check yours.

Ask the assistant Official source

1. Install the Nusuk app, or use the official Nusuk websites that end in .sa.
2. Create an account with your passport number, visa number, date of birth and nationality.
3. Add your mobile number and email. A verification code is sent to your email.
4. You can register from abroad if you hold a valid visa.
5. International phone numbers are accepted. You do not need a Saudi number.
6. You do not need a Tawakkalna account to register in Nusuk.

Good to know To change your name, delete the account and register again, or call the Care Center on 920002814.

Ask the assistant Official source

1. Hajj package fees are paid only through SADAD, Biller No. 161.
2. Never pay a company directly. The SADAD invoice covers your package.
3. Cancel through Cancel Booking in Nusuk Masar or in the app.
4. Approved refunds go back through the official channel, not through an agent.
5. Always read the terms shown for your own booking before you pay.

Good to know Last season (Hajj 1447) the cancellation fee depended on timing. Check the app for the terms on your own booking.

Ask the assistant Official source

1. Book Haramain High-Speed Railway tickets in the app.
2. Use Nusuk Maps to find your way around the holy sites.
3. Offline use covers permits, train tickets, maps and the Nusuk AI feature.
4. Free no-data access applies to local SIM owners on stc, Mobily and Zain.
5. Hotels, flights and transport can be booked inside Umrah and Hajj packages.

Good to know The app also has a tasbih counter, Hisnul Muslim and a multilingual digital guide.

Ask the assistant Official source

1. Enter your mobile number with the full country code, with no spaces, dashes or brackets.
2. Check that international SMS is enabled with your mobile provider, and look in blocked or spam messages.
3. Wait 10 to 15 minutes before asking for a new code, as SMS can be delayed.
4. If the app offers email verification, try that instead.

1. Update Nusuk to the latest version from the App Store or Google Play.
2. On Android, go to Settings → Apps → Nusuk → Storage and clear the cache.
3. Still failing? Delete and reinstall the app, then sign in again.
4. Switch between Wi-Fi and mobile data to rule out a connection problem.

1. Open My Profile → My Bookings.
2. Pull down to refresh, or log out and sign back in.
3. Check your confirmation email, and screenshot the QR code once it appears.
4. Still missing? Contact support with your booking reference number ready.

1. New slots open in batches, so check every day in the run-up to your visit.
2. Join the waitlist and Nusuk will notify you when a slot opens.
3. Book as soon as you see a slot, as they fill within minutes.

1. Try a different time, as off-peak slots such as mid-morning and mid-afternoon tend to have more space.
2. Book as early as you can once your travel dates are fixed.
3. Running late for your slot? Check the official FAQ at haj.gov.sa for what to do.

1. Complete your own profile first, including your visa and passport details.
2. Each companion needs their own valid visa before they can be added.
3. Newly issued visas can take 24 to 48 hours to sync, so try again later.
4. Children aged 5 and over need their own permit.

1. Make sure your passport details in Nusuk exactly match your visa.
2. New visas can take 24 to 48 hours to appear, so wait and try again.
3. Residents should check that their Absher account is active and linked.

An interactive competition inside the Nusuk app. You can win a free Umrah trip for yourself and a companion of your choice, or a prize of blessed Zamzam water. Take the challenges and answer the questions correctly to enter the draw.

It starts on 1 November 2026 and ends on 20 December 2026.

One winner is chosen each day for a free Umrah trip for themselves and a companion of their choice: 50 winners and 50 companions over the whole competition. There are also Zamzam water winners, chosen under the approved draw procedure.

1. Download the Nusuk app and sign in.
2. Accept the competition terms and conditions.
3. Open the Games Centre.
4. Choose the Free Umrah Competition.
5. Use your key to take the challenge and answer the question.
6. Every correct answer enters you into the draw automatically.

You get one free key every day in the Nusuk app, and it expires at the end of the day. You can earn extra keys by sharing the game: each successful share gives one key to you and one to the person you shared it with.

You can use one key a day to take part in the challenge.

A random draw is held once a day. The winner is announced on Nusuk’s official accounts, @MyNusuk.

Your correct answer is entered into the next draw automatically. The app shows you when that draw will take place.

1. Anyone aged 18 or over.
2. All nationalities, unless the law in your country forbids it.
3. You must follow all laws that apply to the competition. Taking part means you accept its terms and conditions.

First prize: a free Umrah trip for the winner and one companion of their choice. It includes an Umrah visa, travel tickets, 10 nights’ accommodation in Makkah and Madinah, and transport and guidance services, under the approved prize conditions. It cannot be transferred, exchanged or redeemed for cash.

Second prize: blessed Zamzam water. Each daily Zamzam winner receives 20 cartons to share with loved ones. Delivery is only to citizens and residents in Saudi Arabia.

Yes. The winner can choose one person to go with them, under the approved terms and conditions.

By email, so make sure the email address on your account is valid. If a winner cannot be reached within 30 days, they lose the prize.

No. The prize is only awarded to the officially announced winner and cannot be transferred or assigned.

On the Winners page inside the game in the app, or on Nusuk’s official accounts, @MyNusuk.

Your data is used for the competition, the draw and contacting winners, under the Ministry of Hajj and Umrah’s approved privacy policy.

No. Taking part is completely free.

Call Nusuk app technical support on 920002814. You can also try the steps in Fix an issue above.

No. Each person can win only once. Once your win is recorded, you leave the draw.

Yes, if emergency circumstances or regulations require it.

The prize team contacts each winner to arrange the prize and set the travel date, subject to availability and the approved conditions.

It depends on the prize. The Umrah trip is for the winner and one companion they choose, and cannot be passed to anyone else. Zamzam water can be given to loved ones who are citizens or residents in Saudi Arabia.